Onboarding Consultant (Software Applications Consultant)

Onboarding Consultant (Software Applications Consultant)

Fully remote - Occasional travel to customer sites

£45,000 with fantastic benefits

We are looking for an experienced software focussed consultant to join our onboarding consultancy team, supporting UK Local Authorities as they implement modern cloud-based solutions.

In this customer-facing role, you will guide clients through system setup, configuration and adoption, ensuring they gain maximum value from their software. You will act as a trusted advisor, combining your Local Authority knowledge with strong consultancy and training skills to deliver a high-quality onboarding experience.

What you'll be doing

• Supporting customers with system configuration and best-practice setup.

• Working closely with project managers and technical teams to ensure successful implementations.

• Delivering training sessions and workshops to build customer confidence and capability.

• Advising customers on optimal ways to use their systems to meet operational needs.

• Managing multiple onboarding projects while maintaining excellent attention to detail.

• Building strong, long-term customer relationships.

• Sharing knowledge internally to improve delivery quality and consistency.

• Contributing to continuous improvement across onboarding and professional services.

What we're looking for

• Hands-on experience with software applications or Local Authority systems.

• Strong understanding of council processes (eg Public Protection, Regulatory Services, Built Environment).

• Experience in software consultancy, implementation or training.

• Confident communicator with a consultative, problem-solving mindset.

• Ability to manage multiple customers and priorities effectively.

• Professional, reliable and committed to service excellence.

Desirable

• Experience with data migration.

• Familiarity with formal software implementation methodologies.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.