Onboarding & Operations Lead, AI-Driven Customer Success

Jobtailor is seeking a Customer Onboarding & Operations Specialist to support onboarding, implementation and ongoing customer success for TiPJAR customers. You will coordinate onboarding across CS, Operations, Product and Technical teams, translate requirements into actionable configurations, and help improve processes, documentation and tooling.

You will monitor support performance, assist with data collection and testing, investigate complex issues, and drive automation to scale onboarding and