Onboard Retail and Service Experience Lead

CrossCountry is seeking a passionate Retail Service Manager for Birmingham New Street to provide exceptional customer service and ensure a positive travel experience.

This full-time position offers a starting salary of £26,888, rising to £34,061 after training, along with 30 days holiday, free travel on Arriva Rail services, and more. The ideal candidate is customer-driven, flexible, and a team player, living within a 1-hour commute of Birmingham New Street.