Omnichannel Retention & Lifecycle Strategist

Specsavers in the United Kingdom is seeking a Customer Retention Strategist to shape our CRM evolution and deliver personalised, omnichannel experiences that keep customers engaged.

You will analyse data from multiple sources, turn insights into data-led CRM and lifecycle strategies, and drive measurable impact through KPIs, testing, and optimisation, collaborating with analytics, marketing and global teams.