Omni Retail Experience Architect

SEPHORA UK, part of the LVMH family, seeks an Omni Retail Services & Experience Executive to shape customer experience across the UK retail estate. You'll coordinate programmes, analyse performance and support service excellence, digital adoption and engagement with store teams and cross-functional partners.

Based in London with frequent UK store travel, you'll manage multiple initiatives, report on KPIs, and help drive improvements in customer journeys and in-store experiences while