Office Services Team Leader

We're looking for an organised, hands on Office Services Team Leader to keep our workplace running smoothly and to lead a high performing Office Services Team. You'll take ownership of day to day office services and facilities activity, ensuring the building, services and certifications remain fully operational and compliant-supporting business growth and delivering an excellent experience for colleagues, customers and visitors.

The role

• Ensure the building, inherent systems and required certifications are fully operational and current to satisfy business needs
• Ensure adequate resourcing is in place to retain business functionality
• Provide a stable office services and facilities platform to support targeted business growth and excellent customer experience
• Drive "Best Buy/Best Structure" on administration contracts relating to office and travel

Key responsibilities

• Ensure complete user satisfaction for Hub training and meeting rooms and all building facilities
• Ensure customer training facilitation is delivered to the required standards
• Manage the day to day activities of the Office Services Team
• Develop team skills and knowledge through self development plans, reviews and appraisals
• Ensure compliance with statutory and legal requirements relating to building management (including H&S)
• Deliver office services projects correctly and on time
• Oversee core office services activity, including:
  • Ordering office stationery, equipment, consumables and sundry items
  • Arranging UK and international travel and accommodation
  • Event management
  • Day to day administration of the company car fleet
  • Ordering and monitoring usage of PPE
  • Supplier negotiation to secure value and quality
  • Office service contracts (cleaning, maintenance, recycling and waste management)
  • Assist with procurement and administration of mobile telephones and the main phone system
  • Manage insurance claims and contracts effectively
  • Undertake ad hoc projects/research for the Commercial Manager as required

Key accountabilities

• Premises availability with all non IT related elements functioning as required
• Managing Office Services within budget
• Creation and maintenance of working practices, processes and procedures for the Office Services Team-and ensuring adherence
• Team and individual KPIs
• Performance and development of team members

Authority

• Select and engage Office Services service providers
• Determine how Office Services support is delivered to the business
• Change department working practices to better meet business needs
• Process purchase orders supported by approved requisitions

What we're looking for

• Good IT skills (Microsoft applications, telephone system and other business systems)
• Ability to multi task and manage multiple unscheduled demands
• Excellent interpersonal skills-friendly and professional with colleagues, suppliers, callers and visitors
• Strong teamworking skills to maintain cover by offering and receiving assistance
• Formal qualification in internal auditing of Quality and Environmental Management Systems