Office Manager

Acton, United Kingdom Posted on 04/20/2026

Manage and support two estimating teams:

Supply Only Estimating Office

Handles smaller value jobs with fast turnaround.

Manages higher value projects where products are supplied and installed.

Longer project cycles and more technical requirements.

Responsibilities include:

• Line management of estimating teams.
• Conduct regular 1-to-1 meetings and annual performance appraisals.
• Monitor individual and team performance against targets.
• Provide coaching, development and training opportunities.
• Recruit and build the team in line with HR policies.
• Ensure team members have the tools and support required to focus on revenue-generating work.
• Address under-performance where necessary through structured support and clear expectations.
• Maintain a positive, collaborative team culture.

2. Operational Support

Ensure the office operates efficiently so estimating teams can work effectively.

Responsibilities include:

• Acting as the central contact for office operational needs, including IT coordination.
• Liaising with external IT providers to resolve issues (e.g. internet outages, hardware needs).
• Ensuring office equipment and systems are maintained.
• Overseeing general office organisation and functionality.
• Supporting operational improvements that enhance productivity.
• Maintaining a professional office environment, including reception and shared spaces.
• Identifying and implementing process improvements where beneficial.

3. Environmental, Sustainability & GDPR

Maintain and develop company policies and compliance standards.

Responsibilities include:

• Reviewing and updating environmental and sustainability policies.
• Working with managers annually to identify areas for improvement.
• Ensuring the company maintains strong standards for client compliance requirements.
• Managing and completing Pre-Qualification Questionnaires (PQQs) for clients.
• Ensuring GDPR policies remain up to date and are followed across the office.
• Supporting the business in maintaining strong governance and best practice standards.

4. Compliance & Best Practice

Work closely with internal and external support to ensure compliance across the business.

Responsibilities include:

• Collaborating with the HR & Health & Safety Manager on legal and compliance matters.
• Ensuring appropriate HR, H&S and environmental standards are maintained.
• Supporting the business in meeting requirements of high-profile clients.
• Promoting a culture of continuous improvement and professional standards.

Support Structure

The role is supported by:

• Internal HR & Health & Safety Manager
• External legal advisors
• Experienced technical team members
• Key Account Manager with product and customer expertise
• Senior leadership support for operational guidance

Skills & Experience

• Experience managing teams or office operations
• Strong people management and leadership skills
• Ability to organise, prioritise and manage multiple responsibilities
• Good problem-solving and operational thinking
• Strong communication and interpersonal skills
• Ability to balance supportive leadership with accountability for performance
• Experience working with estimating, construction, manufacturing or project-based teams
• Knowledge of compliance processes such as PQQs
• Familiarity with GDPR and environmental/sustainability policies
• Experience improving operational processes or office systems

Personal Attributes

• Supportive and people-focused leadership style
• Proactive and solution-orientated
• Comfortable taking ownership and initiative
• Organised and detail-oriented
• Able to balance operational oversight with strategic improvement

Key Objective

To create a well-run, collaborative and high-performing office environment where estimating teams are supported to focus on generating revenue while maintaining strong operational, environmental and compliance standards.