Office Manager

Office Manager

Location: North Baddesley, SO52 9LP

Salary: £25-28k per annum (FTE £32-34k)

80% FTE (28 hours per week). Flexible hours.

Competitive benefits package.

About the role

You will support the smooth day to day running of our office, training suite and internal systems.

Responsibilities

• Act as the first point of contact for visitors, associates and incoming calls
• Manage the day to day running of the office, including facilities and supplies
• Coordinate training courses, including bookings, materials, room set up and refreshments
• Maintain CRM (Active Campaign) and operational systems (Halo), tracking leads and client activity
• Set up new clients on internal systems and support onboarding processes
• Manage timesheets and support accurate client billing and invoicing
• Process invoices, reconcile payments and liaise on outstanding accounts
• Provide diary management and PA support to the Managing Director where required
• Support internal HR administration including onboarding, offboarding and HR system updates
• Coordinate company events, meetings and team activities
• Assist with compliance, accreditations, insurance and health & safety administration
• Produce reports and KPIs for the Managing Director
• Liaise with suppliers, contractors and service providers

Qualifications

• Minimum of 3 years' experience in an administrative or office support role
• Excellent organisational skills with the ability to manage multiple priorities
• Strong customer service mindset and professional communication skills
• Proactive, self motivated and able to work independently
• High attention to detail and accuracy
• Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Friendly, approachable and a strong team player

Desirable

• Experience within a service based or HR environment
• Exposure to bookkeeping or finance systems (e.g. Xero, AAT Level 2)

Benefits

• 25 days annual leave plus bank holidays and Christmas shutdown (pro rated)
• Private medical insurance (after probation)
• Life assurance (4 salary)
• Standard Life pension scheme with 5% employer contribution
• Permanent health insurance schemeFree on site parking
• Weekly yoga classes
• Sponsorship of further education and training
• Regular team building events