Office Manager - Estate Agency

Honeycomb is pleased to be partnering with a reputable estate agency to appoint an Office Manager in Belfast. This is an exciting opportunity for an experienced professional to lead office operations, drive team performance, and support the ongoing success of the business.

The Job
An excellent opportunity has arisen for an organised and commercially focused individual to oversee the daily management of a busy Belfast office. Working alongside senior leadership, you will be responsible for maintaining efficient operations, reviewing team performance, monitoring lead activity, and ensuring business targets are achieved. This position would suit someone with strong leadership and organisational abilities who understands the importance of customer service, commercial results, and effective team management.

The Company
Our client is a recognised name within the Belfast property sector, known for delivering a high standard of service and maintaining strong business relationships. The company continues to focus on growth and performance, offering an environment where employees are supported, initiative is welcomed, and there are opportunities to progress professionally.

Package/Benefits:
Competitive salary of £35,000-£40,000, depending on experience
Excellent annual leave allowance
Attractive employer pension contribution
Discretionary bonus linked to performance
Monday to Friday working hours
Opportunities for future career development
Positive and professional team environment
A key position within an ambitious and growing business

The Role
Overseeing the daily management and operational efficiency of the Belfast office
Monitoring new business enquiries and ensuring timely follow-up by the relevant team members
Reviewing individual and team results against established KPIs and targets
Driving performance across sales, lettings, revenue generation, and customer service
Preparing and analysing reports to assess business results and highlight areas for development
Ensuring team members maintain appropriate activity levels and deliver a consistently high standard of service
Coordinating workloads and delegating responsibilities in line with business requirements
Reviewing existing working practices and introducing improvements where appropriate
Identifying ways to strengthen lead conversion, generate new business, and improve overall productivity
Assisting with the recruitment, induction, training, and development of team members as required
Organising team meetings and conducting performance reviews and follow-up discussions
Overseeing office facilities, resources, and administrative functions
Handling complex customer complaints and ensuring issues are resolved in a timely and professional manner
Working closely with senior management to deliver operational priorities and wider business objectives
Ensuring compliance with internal policies, procedures, and relevant industry regulations
Maintaining accurate documentation and ensuring internal systems and records are consistently updated

The Person
Demonstrable experience in an Office Manager, Operations Manager, or comparable management position is essential
Previous exposure to the property or estate agency industry would be beneficial but is not a requirement
Good commercial understanding, including experience with KPIs, sales targets, lead tracking, and business results
Experience supervising teams, encouraging strong performance, and addressing areas where improvement is needed
Excellent planning and organisational abilities, with the capacity to prioritise tasks in a busy environment
Confident working with performance data and reports to identify opportunities and recommend practical improvements
Strong communication skills, both written and verbal, with the ability to engage effectively with colleagues at all levels
A customer-focused approach and the ability to manage sensitive or escalated situations professionally
Good working knowledge of Microsoft Office, CRM platforms, and relevant operational systems
A proactive mindset with sound judgement, commercial awareness, and a practical approach to problem-solving
The ability to lead, motivate, and support colleagues while encouraging accountability and development
Professional, approachable, and capable of building positive relationships across the organisation
Comfortable taking responsibility for office standards, team output, operational processes, and overall business efficiency

To discuss this opportunity in complete confidence, please submit an up-to-date CV via the link provided or contact Caoimhe Fairfield at Honeycomb on .

If you have a disability and require assistance at any stage of the recruitment process, please contact us directly so that we can discuss your requirements.

Honeycomb is committed to providing equality of opportunity to all.

If this opportunity isn't quite right for you, we may have another position that better matches your experience and career goals. Visit Honeycomb to explore our current vacancies.