Office / Administration

The Office Administrator keeps records, scheduling support and communication organised. You are often the first voice a client or family hears on the phone, and the person who makes sure the paperwork behind the care is in order.

The Office Administrator keeps records, scheduling support and communication organised. You are often the first voice a client or family hears on the phone, and the person who makes sure the paperwork behind the care is in order.

At a glance

Role Office Administrator

Working pattern A shift pattern covering our daytime care rounds, 6am-9pm. Overnight services are arranged separately.

Driving A driving licence is helpful but not essential.

DBS An enhanced DBS check is completed.

Training Induction and training on our systems.

The role

Main responsibilities

• Answering phones and handling initial enquiries.
• Maintaining client and staff records.
• Supporting the Care Coordinator with scheduling and rotas.
• Handling invoicing and payment queries.
• Managing correspondence and filing.

A day in the role

What a normal shift involves

Office-based, on a shift pattern covering our daytime care rounds, 6am-9pm.

Who we are looking for

Person specification What we look for

• Organised and detail-oriented.
• Warm and professional on the phone.
• Comfortable with office software and care management systems.

Experience: Previous office or administration experience is valued. Experience in a care or health setting is a bonus.

Pay and benefits

What this role pays

Published up front, including the part most adverts leave out.

Competitive

hourly rate - discussed at interview

• Office-based at Bretby Business Park.

Progression to Care Coordinator or office management.

Why work for Luxuricare?

You are the backbone of a small, local team. The work you do directly affects whether the care runs smoothly, and you see the difference.

What supports you

The tools you get

Carers are usually let down by the organisation around them rather than by their own effort. These three systems exist so that does not happen here.

Birdie Care planning & digital records

Structured policies and procedures that support professional standards across everything we do.

Lumis Staff e-learning

Ongoing e-learning and staff development, so our team keeps building on what they know.