O2C Order & Commercial Conditions Senior Analyst (Dutch, English and another European language)
Posted 7 hours 43 minutes ago by Sanofi EU
O2C Order & Commercial Conditions Senior Analyst (Dutch, English and another European language)
Location: Budapest, Hungary
Department: GBS - Opella - Consumer Healthcare
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.
At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.
Find out more about our mission to bring health in your hands at .
About the Role:
Are you an analytical expert with a passion for delivering exceptional customer service and managing commercial conditions? As an O2C Order & Commercial Conditions Senior Analyst at Opella, you will play a crucial role in managing order processing and commercial conditions for our Consumer Healthcare business across Europe and the MEA region. Your expertise will drive operational excellence, compliance, and customer satisfaction.
Key Responsibilities:
Administer customer orders to achieve agreed order cycle time and perfect order ratio.
Investigate and resolve invoice disputes or discrepancies by coordinating with relevant departments.
Maintain and update commercial agreements and conditions in the contracting tool.
Troubleshoot technical issues on different order entry/invoicing channels.
Request maintenance of master data fields linked to customer interfaces.
Identify process improvement opportunities through elimination of redundant activities.
What You'll Bring:
Have fluent or professional language proficiencies in English, Dutch and another European Language such as Spanish, Italian, German or another (both written and verbal).
Have a strong understanding of E2E Order to Cash processes, customer service mindset, and knowledge of order processing and customer service/contract management.
Have knowledge of order processing and customer service/contract management or similar
Be hands-on with SAP (preferably S4 Hana) and Microsoft Office, especially MS Excel. Experience with Optical Character Recognition solutions is advantageous.
Be an excellent problem-solving, analytical, and financial acumen. Ability to interact diplomatically with internal stakeholders.
Be able to show that you are self-motivated, organized, detail-oriented, and able to work independently. A team player with a collaborative mindset.
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
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