Night Shift Leader - 5-Star Front of House

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives and special events.

Recognised among the best championship links courses in the world and named best golf resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish country house hotel with one of Ireland's best hotel restaurants, the Ocean View Restaurant. Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Certified as a BEST PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star hotel workplace, with the beauty and balance of West Clare living.

Job Title: Shift Leader - Nights

Department: Front of House

Responsible To: Assistant Night Manager / Night Manager / Front of House Manager

Main Purpose of Job

Reporting to the Night Manager, the Night Shift Leader will assist the night team in meeting the variety of guest requests that may arise, helping to create a pleasant and memorable stay for our guests.

Liaises with: All Hotel Departments

Main Duties

• Check in procedures for late arrivals.
• Escort guests to their suites and ensure their comfort, including catering to food and beverage requests.
• Porterage service.
• Guest transportation and valet parking.
• Room service/bar service as requested by guests, members or owners.
• Cleaning duties of public areas.
• Provide in room dining service, including preparation, execution and delivery.
• Ensure bar service adheres to licensing restrictions.
• Execute and record all fire and safety procedures.
• Monitor safety, security and comfort of members, guests and owners, covering vulnerable areas such as machinery, doors, equipment and gas fires or cookers.
• Perform night audit procedures.
• Conduct check out procedures for guests.
• Ensure night team duties are completed timely and to hotel standards.
• Implement and train staff on procedures.
• Assist with roster planning for the night team.
• Train new associates.
• Address negative guest feedback and resolve issues.
• In the absence of the Night Manager, assume their duties and responsibilities.

Other Duties

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties directed by management.

Qualifying Criteria

• Demonstrates good communication skills.
• Has previous customer/service experience.
• Anticipates guests' needs.
• Exhibits discretion.
• Strong team player.
• Positive, can do attitude.

Benefits

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Discounts in our spa, hotel and golf course.
• Discounted staff, friends and family rates at other group properties in the United States and the United Kingdom.
• Free car parking.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick benefit scheme.
• Personal locker where required.