Night Receptionist

We're Hiring: Night Receptionist

Ensure every guest feels welcome and secure while delivering exceptional service through the night at Holiday Inn Manchester City Centre.

If you enjoy providing a warm, professional welcome, handling guest enquiries, and keeping operations running smoothly, you'll feel right at home with us.

We're a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we're looking for a Night Receptionist to support our guests and hotel operations during the night shift.

What You'll Do Guest Services & Reception

• Greet and assist guests arriving late or departing early
• Handle check-ins, check-outs, and reservations efficiently
• Respond to guest enquiries with warmth and professionalism

Night Operations & Security

• Monitor hotel safety and security throughout the night
• Ensure all areas are secure and report any incidents promptly
• Support Operations by assisting with night audits and reporting

Administration & Accuracy

• Maintain accurate guest records and reservations
• Process payments, invoices, and other administrative tasks
• Communicate important information to the daytime team to ensure smooth handovers

What You'll Bring

• Experience in hotel reception, customer service, or a similar role
• Excellent communication skills with a friendly, approachable manner
• Strong organisational skills and attention to detail
• A proactive, problem-solving approach with a focus on guest satisfaction

What You Get

• Discounts across retail, restaurants & entertainment
• Free onsite gym + online fitness portal
• Global IHG Friends & Family hotel discounts
• Meals provided on duty
• Opportunities for development and career progression
• Recognition and incentive schemes

If you're reliable, enthusiastic, and ready to support our guests and hotel operations through the night, we'd love to hear from you.