Night Porter

Overview

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Porter with a passion for service excellence.

You will report to the Assistant Front Office Manager, supporting and working towards providing our guests with memorable experiences of the city.

Responsibilities

• Welcoming and assisting guests with check-in and check-out procedures.
• Handling guest inquiries and providing information about hotel services and local attractions.
• Ensuring the security of the hotel and its guests by conducting regular patrols and monitoring security systems.
• Assisting with room service and delivering items to guest rooms as needed.
• Performing light cleaning and maintenance tasks to keep the hotel in top condition.
• Preparing and setting up the breakfast area for the morning shift.
• Handling any emergencies or issues that arise during the night shift.

Qualifications

• Previous experience in a similar role or in the hospitality industry is preferred.
• Excellent customer service and communication skills.
• Ability to work independently and handle multiple tasks efficiently.
• Strong attention to detail and problem-solving skills.
• Flexibility to work night shifts, weekends, and holidays.
• Basic computer skills for handling reservations and guest inquiries.

Benefits

• Genuine career opportunities within our business.
• Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.