Night Operations Assistant

Night Operations Assistant

Employment Type: Permanent - Full Time

Location: Skibo Castle, Highland

Reporting To: Head of Operations

Compensation: Minimum £28,000 + Gratuities

Description

Front of House plays a vital role in the day-to-day life of The Carnegie Club at Skibo Castle, acting as a central point of contact for members, guests and residents. The department works closely with teams across the estate to ensure smooth communication, exceptional service and a consistently high standard of care. During night-time hours, Front of House continues to provide reassurance, support and oversight, helping to maintain the same levels of professionalism, discretion and service that members experience during the day.

About The Role

As a Night Operations Assistant, you will be part of the Front of House team, supporting the smooth, safe and professional running of the estate overnight. This role is well suited to someone who enjoys working independently, takes pride in responsibility, and thrives in a calm, structured and service-led environment. You will help ensure that members, guests and residents receive the same exceptional standards of service overnight, while also supporting estate safety, security and a seamless transition into daytime operations.

Your responsibilities will include:

• Acting as a first point of contact for members, guests, residents and staff overnight
• Managing front office and switchboard duties with professionalism and discretion
• Responding to enquiries, requests and issues in a calm, service-focused manner
• Maintaining a visible and approachable presence in public areas
• Monitoring arrivals, departures and overnight movements across the estate
• Carrying out regular patrols to ensure safety, security and presentation standards
• Supporting security procedures and responding appropriately to incidents or emergencies
• Identifying, logging and escalating maintenance or safety concerns
• Providing operational support to overnight teams including Food & Beverage, Housekeeping, Front of House, Transport and Maintenance
• Assisting with overnight set up, reset and preparation tasks
• Completing night logs, checklists and reports accurately
• Ensuring clear and thorough handover to daytime teams

About You Skills & Experience

• Previous experience in hospitality, front of house, operations or a service led environment (desirable but not essential)
• Confidence using telephones, switchboards and basic systems
• Ability to work independently and manage responsibility during night time hours
• Awareness of health & safety, security or operational procedures (or willingness to learn)
• Full, clean driving licence (desirable)
• First Aid training or an interest in developing operational skills (desirable)

Personal Attributes

• Professional, reliable and discreet with a strong sense of responsibility
• Guest focused, with clear and confident communication skills
• Calm, attentive and level headed, particularly when handling unexpected situations
• Trustworthy and detail oriented, with pride in maintaining high standards
• Flexible and willing to work night shifts, weekends and public holidays

You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.

What We Offer You

• Night shifts are from 9pm to 7am or 9.30pm to 7.30am
• 7 days on/7 days off, shared across the year
• Share of gratuities
• 33 days annual leave pro rata
• Auto enrolment pension scheme
• Occupational sick pay
• Family friendly support
• Life cover
• Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
• Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
• Local staff transport service
• Meals on shift provided free of charge
• Complimentary use of staff gym
• 'Refer a friend' bonus scheme
• Staff events
• Long Service Awards