Night Manager Hotel Services

Are you a calm, capable leader who thrives in the quiet hours?

We are looking for a dedicatedNight Manager to take the lead in overseeing Hotel Services across our hospital sites during the night shift. This vital role ensures our services run smoothly and safely while most of the world sleeps.

You will be the go-to person for operational coordination, staff support, and service delivery working closely with clinical teams to respond to requests and maintain high standards of care and safety. Shift Pattern: Wednesday to Sunday, 10:30pm - 7:00am (including 1-hour break)

You will bring solid experience in facilities, hotel services, or healthcare operations ideally with a background in supervision or management. You are someone who thrives under pressure, stays calm and clear-headed, and makes confident decisions independently. Organised and proactive, you know how to keep things running smoothly even when challenges arise.

A key part of your role will be working closely with the A&E departments at both St Mary's and Charing Cross Hospitals, responding to urgent service needs and supporting clinical teams to deliver timely, effective care.

A valid UK driving licence is essential, as you will be travelling between sites to stay connected with teams and services. Above all, you are passionate about delivering high standards and continuously improving the way services support patient care.

Main duties of the job

Lead and manage Hotel Services operations across multiple hospital sites during night shifts - namely:

• Charing Cross Hospital
• Hammersmith Hospital
• Queen Charlotte and Chelsea Maternity Hospital
• St Mary's Hospital

Ensure staff attendance, safe use of equipment, and compliance with health and safety procedures.

Respond promptly and professionally to service requests from clinical teams.

Attend one-day shift per month on a rotational basis to visit different sites, meet with Service Managers, and stay aligned with evolving service needs.

If you were ready to lead with purpose and make your mark during the night shift, we would love to hear from you.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification Education/ Qualifications

• Degree level education or equivalent professional experience.
• Management qualification or equivalent professional experience.
• NVQ level 3.
• Knowledge of COSHH.
• BICSc CPSS.
• IOSH.
• Managing Safely and Level 3 Food Hygiene certificates.

Experience

• Significant management experience of a diverse workforce in service environment.
• Project management.
• Implementation of innovation and improvement projects.
• Previous experience working in a healthcare environment.
• Previous experience working in a customer facing role.

Skills/Knowledge/Abilities

• Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment.
• A good team member with proven ability to lead, motivate, inspire and support diverse teams.
• An effective communicator (both verbal and written).
• Ability to work independently, flexibly and professionally - dealing with stressful and changeable situations.
• Computer literate in Excel and Word.
• Hospital experience
• Contract and project management skills

Values and Behaviours

• Demonstrable ability to meet Trust values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.