Night Manager

Job description

Night Shift Leader - Trump International Doonbeg

Job Title

Shift Leader - Nights

Department

Front of House

Reports To

Assistant Night Manager / Night Manager / Front of House Manager

Main Purpose of Job

Reporting to the Night Manager, the Night Shift Leader will assist the night team in meeting the variety of guest requests that may arise, helping to create a pleasant and memorable stay for our guests.

Liaises With

All Hotel Departments

Responsibilities

• Check-in procedures for late arrivals
• Transport guests to their suites and ensure comfort, including any food and beverage requirements
• Porterage service
• Guest transportation
• Valet parking
• Room service/bar service as requested by guests, members or owners
• Cleaning duties of public areas
• In-room dining service (preparation, execution and delivery)
• Ensure bar service adheres to licensing restrictions
• Ensure fire and safety procedures are carried out and recorded
• Ensure safety, security and comfort of guests/owners by monitoring vulnerable areas (machinery, doors, equipment, gas fires, cookers, etc.)
• Perform night audit procedures
• Check-out procedures for guests
• Ensure night team duties are completed timely according to hotel standards
• Develop and implement procedures
• Assist with roster for night team
• Train new associates
• Assist with negative guest feedback and rectify issues
• Assume Night Manager's duties when absent

Other Duties

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

Qualifications

• Demonstrates good communication skills
• Previous customer/service experience
• Communication skills
• Anticipation of guests needs
• Discretion
• Strong team player
• Positive, can-do attitude

Benefits

• Regularly stocked canteen for meals, snacks and beverages while on duty
• Discounts in our Spa, Hotel and Golf course
• Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom
• Free car parking
• Regular staff appreciation initiatives
• Opportunities to develop and grow through assisted educational opportunities
• Sick benefit scheme
• Personal locker where required

Compensation

Competitive salary