Night Manager

We are currently seeking a Night Manager to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the leadership team, you will be responsible for overseeing the hotel's overnight operations, ensuring exceptional guest service, safety, security, and a smooth handover to the day team.

Responsibilities

• Leading and supporting the night team to deliver outstanding service.
• Overseeing guest check-ins, check-outs, and overnight guest requests to ensure a seamless experience.
• Managing any guest queries, complaints, or incidents during the night shift in a professional and timely manner.
• Completing night audit procedures and ensuring accurate reporting.
• Ensuring the safety and security of guests, team members, and the hotel throughout the night.
• Conducting regular hotel walks and checks in line with hotel procedures.
• Preparing clear handovers for the morning team and communicating key operational updates.
• Collaborating with other departments to support the overall guest journey.
• Ensuring compliance with Hilton brand standards, health and safety procedures, and hotel policies.

Qualifications

• Hotel Front Office experience required.
• Management experience required.
• Night audit experience preferred.
• Strong problem solving skills and the ability to work confidently during overnight operations.
• Excellent communication and guest service skills.

Benefits

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• Wagestream financial wellbeing support.
• Complimentary overnight stay to celebrate your work anniversary.
• An extra day's holiday on your birthday.
• Recommend a Friend: up to £750 when you refer a successful candidate.
• Team Member Travel Programme: discounted hotel nights plus 50% off Food and Beverages.
• Meals provided while on duty.
• Free car park.
• 28 days holiday including bank holidays, increasing yearly to up to 33 days.

If you have previous experience as a Night Manager, Night Supervisor, or in a similar Front Office leadership role within hospitality, apply now and become part of our exceptional team!