Night House Host/Receptionist

The role

Are you a natural host? A people person with next level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to and supporting the Assistant General Manager, you'll be a key member of the night reception team and the face of the Locke brand. It'll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that ).

What it looks like

• Creating tell-your-mates experiences for guests
• Being a friendly face and go-to person for guests, contractors and visitors
• Inspiring and informing guests on local attractions and goings on
• Welcoming guests when you check them in and leaving a great impression when you check them out
• Managing reservations and queries online, by email, on the phone and in person with a can do attitude
• Handling out of hours guest queries for other edyn properties

Values you'll share

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play
• Acceptance that perfection doesn't exist and no one has a monopoly on good ideas
• Recognition of humanity in yourself and others to learn fast, evolve and grow

Benefits

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

When and Where

We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Right on the edge of the City, minutes from St Paul's Cathedral, and just across the Millennium Bridge from Tate Modern, London hotel locations don't get much better than this.