Night Guest Operations Supervisor

Job Description

Night Guest Operations Supervisor (HOT0CH1D)

Job Number

HOT0CH1D

Work Locations

Hampton by Hilton Bristol Airport Bristol Airport Bristol BS48 3DY

Salary

£29,000 up to £30,000 a year (39 hours a week)

A World of Rewards

• Travel and food discounts: discounted hotel nights plus 50% off F&B
• Team Member Referral Program
• Free Car Park
• Free bus fares to andfrom the city centre (A1, A3 & A4)
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 9000+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals

Responsibilities

A Night Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

• Ensure efficient operation of Food and Beverage outlets and Front Desk
• Control the flow of customers and orders throughout service
• Manage all transactions during service
• Ensure all outlets are staffed according to business levels
• Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
• Maximise sales revenue through up-selling and marketing programmes
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation

Qualifications

A Night Guest Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in organising Food and Beverage service in a range of outlets
• Front Office experience in the hotel/leisure/retail sector
• Excellent supervisory skills
• Excellent interpersonal, communication, and delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• Calm and organised
• Committed to delivering high levels of customer service
• Interest in developing others to be part of a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Duty Manager
• Previous experience at Supervisory level

Schedule

Full-time

Brand

Hampton by Hilton

Job Category

Guest Services, Operations, and Front Office