Night Front Desk Agent

Night Front Desk Agent - 1 Hotels

We're searching for a warm, welcoming, articulate Night Front Desk Agent to ensure smooth operation of the overnight and that every guest's experience is relaxing and effortless. If you are a night owl and love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.

Key Responsibilities

• Ensure smooth operation of the overnight and guests' experience is relaxing and effortless.
• Maintain guest information with integrity and discretion.
• Respond to guest requests, process nightly guest service tasks and nightly reports.
• Serve as calm, caring presence that allows guests to rest and wake to excellence.

Qualifications

• Previous experience in guest service or hospitality - ideal; familiarity with front desk or night audit duties is a plus.
• Independent & Reliable: self sufficient, organized, maintains calm and accuracy throughout the night.
• Detail Oriented: approaches every task with precision and care.
• Multilingual: additional languages are a plus.
• Guest Focused: warm, approachable, and professional, no matter the hour.

Why Join Us?

• Mission Led Company grounded in purpose and sustainability.
• Paid Volunteering opportunities.
• Thriving Team Culture that values collaboration, respect, balance and joy.
• Career Growth with the first 1 Hotel in Europe.
• Flexible Skills Welcome - passion for people and service matters most.
• Nature Inspired Work Environment, described as Designed by Nature workspace.
• Retirement Planning.
• Paid Personal Days.
• Career Advancement across Europe and beyond.
• SH University - exclusive online learning platform for professional development.
• Recognition Program.

Equal Opportunity Employer

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.