Night Concierge

Night Concierge - Elephant & Castle

Cobalt is working with a well-managed residential development in Elephant & Castle to recruit a Night Concierge. This is a key position within the building, offering responsibility, autonomy and the opportunity to deliver a high standard of resident service.

The organisation

• This opportunity sits within a professionally managed residential development in a central London location.
• The team focuses on delivering a consistent and high-quality resident experience.
• The environment supports a structured and safety-led approach to operations.
• The building benefits from established processes and a collaborative onsite team.

The role / responsibilities

• Act as the first point of contact for residents, visitors and contractors during night hours.
• Monitor access to the building, ensuring a secure and controlled environment at all times.
• Carry out regular patrols across the building and grounds.
• Monitor CCTV systems and respond to incidents appropriately.
• Identify and report safeguarding concerns, ensuring residents are protected from harm.
• Conduct health and safety checks and record findings in line with procedures.
• Respond to emergencies, including coordinating with emergency services where required.
• Complete handovers, reports and duty logs to maintain clear communication.
• Log maintenance issues and escalate where necessary.
• Work closely with the wider team to ensure continuity of service across shifts.

The skills needed / requirements

• Working knowledge of residential developments, ideally within BTR environments.
• Ability to remain calm and make decisions in a night-time setting.
• Strong communication skills, both written and verbal.
• A professional and approachable manner when dealing with residents.
• Good understanding of health and safety within a residential building.
• Ability to work independently and manage priorities effectively.
• IT literacy, including use of basic systems and reporting tools.
• SIA licence desirable, but not essential.
• A reliable and consistent approach to shift work.

This Night Concierge position offers a stable opportunity within a well-run development, where you can take ownership of the building during night hours and contribute to resident safety and service.