NHS 111 Clinical Practitioner - Oldbury

Use your clinical expertise to guide patients to the right care - when it matters most.

NHS 111 Clinical Practitioner

At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.

Location: Birchfield House Oldbury B69 2AQ

Working patterns:Full time and part time positions available

Main duties of the job

For them, every call makes the difference.

With us, every call makes the difference. Our NHS 111 teams are there when people need urgent help, offering safe, compassionate advice day and night.

As an NHS 111 Clinical Practitioner youll Bring:

• Autonomous clinical assessment skills and experience managing complex, common urgent care presentations.
• Registered Nurse, Paramedic or Pharmacist (NMC, HCPC, GPhC) with prescribing rights
• Evidence of robust clinical decision-making and risk management
• Excellent communication skills, able to negotiate, explain and support patients and carers
• Confidence using telephony-based clinical triage and digital systems
• Compassion, professionalism and a commitment to lifelong learning

For full essential and desirable criteria, please refer to the job description and person specification

About us

With us, your development truly matters. Whether youre just starting out or looking for your next challenge, we provide clear pathways to help you grow with confidence at every stage of your career. Essential training is tailored to your role, and support is always close at hand. We know that when colleagues feel fulfilled, they deliver better care, build stronger teams and create greater impact. From coaching-led leadership through our Inspire programme, to partnerships such as the Integrated Urgent Care course with the University of Derby and a range of apprenticeships, well support you to develop in ways that matter to you. We encourage you to build new skills and make the most of every opportunity.

With us, different perspectives make the difference.

The best care comes from teams where everyone feels valued and supported. We welcome colleagues from all backgrounds and proudly support Veterans, Reservists and military families. Inclusion and belonging are central to who we are, and together we make a real difference.

At DHU Healthcare, your skills, ideas and development matter.

Ready to make a difference? Wed love to hear from you.

Job responsibilities

KeySuccess Measures

Caring & Compassion - We will actively listen to understand and empathisewith others, with a desire to support both patients and colleagues.

Always Professional - We will beaccountable for consistently delivering high quality healthcare for ourpatients

Respect & Dignity - We will actively listen to each other and our patientsto answer their concerns or questions. We will maintain and respect patientsdignity and must ensure it is never compromised.

Everyone Matters - We will actively encourage feedback from both patientsand colleagues to continually improve our service, ensure everyone has anopportunity to have their voice heard, and everyone has an opportunity tofurther develop their skills and competencies.

KeyAreas of Responsibility & Accountability

Clinical

Toprovide telephone based care and advice to NHS111 callers supported by the PathwaysClinical Consultation system (PaCCS). The practitioner will assess the patientand either give self-care advice or direct patients to onward referral points whererequired.

Topractice autonomously without direct supervision.

To exhibit excellent verbal communicationskills when dealing with patients and carers. To have the ability to make cleardecisions with confidence and communicate these effectively.

To apply robust clinical knowledgeto the validation of ambulance/Emergency Department outcomes and other patientcare outcomes generated via NHS 111.

To complete callbacks toHealthcare Professional contacts and ambulance crews on scene.

To effectively promote self-carewhere this is clinically appropriate

To ensure accurate and timelydocumentation of all patient contacts in line with service standards andprofessional requirements.

To work within the parameters ofyour skills and knowledge, recognising the limitations to your own practice andto work within the bounds of your training and capability according toregulatory codes of conduct.

Tomaintain an awareness of developments in clinical practice.

To workeffectively as part of a multi-professional team in collaboration with othermembers of the service.

Toadhere to performance measures.

Toprovide health promotion/accident prevention advice for patients and carers.

Discharge or refer patients asappropriate to internal or external clinical pathways via the Directory ofservices (DoS).

To demonstrate effective negotiationskills when necessary and establish concordance with patients on appropriatecourse of action to take for the level of care determined

To Prescribe, if a non-medicalprescriber (NMP), on the Electronic Transfer Prescription (ETP) and work withinthe limitations of current Non-Medical Prescribing legislation. The task willbe undertaken in-line with local and national guidelines. The NMP is expectedto work within their own competencies and the prescribing framework stipulatedby the Royal Pharmaceutical Society.

To manage all calls in a controlled,timely and professional manner treating all patients with compassion, empathyand respect.

Communicate outstanding issues or concernsto the appropriate manager before going off duty.

Person Specification Qualifications

• Autonomous clinical assessment skills and experience managing complex, common urgent care presentations.
• Registered Nurse, Paramedic or Pharmacist (NMC, HCPC, GPhC) with prescribing rights
• Evidence of robust clinical decision-making and risk management
• Excellent communication skills, able to negotiate, explain and support patients and carers
• Confidence using telephony-based clinical triage and digital systems
• Compassion, professionalism and a commitment to lifelong learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£55,276 a yearBand 8a £55,276 pro rata + 30% eve / 45% weekend enh.