NGH Volunteer

Job Summary

Volunteering with UHN is an opportunity to support patients, visitors and staff, creating a welcoming and caring environment.

Roles and Hours

All roles are Monday to Friday, 8.30 am to 4.30 pm. A reliable weekly commitment of 3 4 hours is required.

Ward Volunteer - Main Duties

• Spend time with patients, offering friendly conversation and a listening ear
• Chat/read with patients who may not have visitors
• Support hydration by offering drinks, refilling water jugs and encouraging patients to drink
• Read to patients who may struggle to read themselves or simply enjoy being read to
• Notice and support patients who may feel lonely or anxious
• Create moments of calm, reassurance and connection
• Collect and deliver notes, swabs, medication, equipment and run errands from various departments/wards
• Support clinics - providing drinks, signposting information to patients
• Provide a courtesy "Meet & Greet" service (wheelchair training required) to support people to appointments
• Operate a library service for wards
• Assist with wellbeing rounds, offering drinks to patients on wards
• Guide people around the hospital, proactively assist those who may be lost or need help (floating guide)
• Take the Brew Buddy (drinks trolley) out to support staff wellbeing

Response Volunteer - Main Duties

• Collect and deliver notes, swabs, medication, equipment and run errands from various departments/wards
• Support clinics - providing drinks, signposting information to patients
• Provide a courtesy "Meet & Greet" service (wheelchair training required) to support people to appointments
• Operate a library service for wards
• Assist with wellbeing rounds, offering drinks to patients on wards
• Guide people around the hospital, proactively assist those who may be lost or need help (floating guide)
• Take the Brew Buddy (drinks trolley) out to support staff wellbeing

What We Look For

• A caring nature and good listening skills
• Patience, reliability and empathy
• A friendly, approachable manner
• Respect for confidentiality
• Ability to work independently while knowing when to seek support

Equal Opportunity

UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.