Network Support Administrator

Job overview

Support the PA/Network Administrator and Network Managers in delivering responsive and efficient network team services across the East Midlands. The role covers all units within the networks, operating part time (25 hours per week).

Main duties

• Provide confidential administration support, prioritising tasks to meet deadlines and uphold the Trust's confidentiality policies.
• Receive dictation, transcribe tapes, and type correspondence, reports, and other documents.
• Organise, attend and take minutes at network meetings; draft agendas, collate papers, coordinate equipment, and follow up on administrative actions.
• Manage diaries and prioritise commitments using initiative and judgment.
• Maintain proficient skills in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams.
• Prepare draft replies to internal and external correspondence as required.
• Coordinate and arrange meetings, seminars, courses, travel, and overnight accommodation.
• Order goods and services for the network as needed.
• Receive and greet visitors for appointments with the network team.
• Perform general secretarial and administrative duties to support smooth network operations.
• Undergo training and provide cover during peak periods, holidays, and sickness.
• Comply with Trust Health & Safety, patient safety, and confidentiality policies.

Benefits

• Flexible working patterns and part time rotas.
• Holiday entitlement of 27 days (up to 33 days after 10 years), pro rated for part time, plus public bank holidays.
• Pay enhancements for out of hours, shift, and overtime work; career and salary progression.
• Uniform provision where required.
• Dedicated in house education and training support.
• Membership of the NHS Pension Scheme.
• Occupational Health and Employee Assistance Programme.
• NHS discounts in over 200 stores.
• Salary sacrifice schemes and cycle to work options.

Qualifications

• GCSE English (A C) or equivalent.
• Educated to NVQ level 3 or equivalent.
• Evidence of continuous professional development.
• EDCL qualification or equivalent.

Experience

• Demonstrable experience in a busy office environment.
• Experience dealing effectively with internal and external customers.
• Experience producing meeting minutes.

Knowledge and Skills

• Working knowledge of Microsoft Office and Teams.
• Principles of effective customer care.
• Excellent organisational and time management skills.
• Polite telephone manner.
• Effective written and verbal communication skills.
• Ability to format documents to a professional standard.

Personal Attributes

• Willingness to learn and adapt to change.
• Proactive and flexible approach to work.
• Team player with initiative.
• Completion focus and strong customer focus.
• Willingness to travel.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity.