Network Manager

Core Responsibilities & Deliverables

Manage internal ICTsystems,network infrastructure & associated services to support secure & efficient operation of theCorporate IT & Operational Technology (OT) networks in our datacentre facilities & office locations.

• Support the installation, commissioning & testing of new network hardware & software.
• Own the identification, resolution & escalation of technical issues across network hardware & software.
• Evaluate, validate & implement critical vendor updates to network infrastructure.
• Deliver responsive on-site support to network users, ensuring minimal disruption to operations.
• Manage & prioritise internal service requests, escalating to the Network Operations Manager where necessary.
• Develop, prepare & govern IT change control documentation in collaboration with key stakeholders.
• Monitor & analyse device security & event logs to proactively identify risks, issues or threats.
• Maintain & continuously improve network configurations & documentation.
• Conduct & document regular visual inspections of network infrastructure to ensure operational readiness.
• Collaborate closely with the Maintenance Team to ensure reliable BMS / OT network performance.
• Partner with the Security Team to support & enhance Security network operations.
• Provide hands on support & troubleshooting for site IT hardware & network connectivity when required.
• Monitor & manage datacentre IT network performance, targeting 99.99% uptime.
• Provide operational support & technical guidance to the Maintenance & Security teams.
• Own the optimisation, reporting & performance metrics of our Building Management (BMS) systems.
• Drive efficiency improvements in collaboration with the global IT team.
• Support cross site collaboration by assisting other datacentres with troubleshooting & technical guidance.
• Coordinate & deliver IT hardware setup & system access for new employees alongside the global IT team.
• Own ICT budget planning, forecasting & OPEX control, ensuring cost effective operations.
• Manage external IT service providers, coordinating support when required to meet business needs