Network Designer Contact Centre- Register Your Interest!

Function: Service

Unit: Business

Location: UK Wide, United Kingdom

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a business focused on a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

What you'll be doing

You will typically work on designs and deliveries for our customers. You could be asked to get involved in new projects or work with a bid team to provide responses to BT's customers. As a practitioner we need you to generate ownership of the complexed areas of a large solution or the whole solution itself.

• Designer - Your day-to-day role is to design and deliver solutions for BT's customers. Your design work will specialise in one of three distinct disciplines: network solutions, voice solutions or contact centre solutions. Our customers are generally external so you will be recognised with that enhanced level of visibility and responsibility.
• Responsibilities - You'll be working as part of a dedicated team that spans the globe. As a design practitioner you'll be responsible for delivering medium to large designs. Working with other designers you may even be the design lead expected to review all components and deliver the overall design. You will have expert knowledge of the overall design and contribute to technical discussions, leading others towards a better understanding and encouraging a dialogue to improve design principles used in the team.
• Customer partner - As a design practitioner you will promote what we do and understand the customers' needs to relevant solutions.

Skills and Experience

It is essential that the applicant has thorough experience in one or more of the following:

• Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5
• Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9, Cisco Unified Communications
• The practitioner will be expected to have deep technical knowledge in one or more of the above areas to contribute towards a customer solution.
• Primarily works on a whole design, but may lead on a particular complex area of a large delivery. Appreciation of the whole design element and leading best practices is required.
• 10% on target bonus
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Savings schemes
• Discounted broadband, mobile and TV packages
• Access to 100s of retail discounts including the BT shop