NEPTS Control Team Leader - South East

The post will give you the opportunity to work within and lead an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

We currently have a full time, permanent position as Team Leader in south East NEPTS Control.

The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources.

The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.

The successful candidates will ideally have a good geographical knowledge of the South Wales area.

Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment and must have a can do attitude.

Job responsibilities

The successful candidates will be responsible for the supervision of the NEPTS Control room. The NEPTS Control room is responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential.

Person Specification Qualifications and/or Knowledge

• ILM Level 4 or NVQ level 4 Management Qualification, or ability to demonstrate knowledge of management.
• Cleric Qualified with experience of working within NEPTS JCC/NET Centre / Liaison.
• Experience of developing and delivering training.
• Knowledge of NHS Putting Things Right (PTR) process.

Values

• Able to demonstrate Trust values and behaviours

Other

• Ability to travel across Trust sites

Aptitude and Abilities

• Ability to develop proactive working relationship, communicating effectively with internal and external stakeholders
• Contribute to improvements within the Control Room environment
• Ability to communicate complex and highly sensitive information to patients and relatives using empathy and reassurance, gain co-operation where required and overcome barriers to understanding.
• Able to build positive relationship with business partners and work collaboratively
• Experienced in time management and history of successfully meeting deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Diversity & Inclusion

We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Salary & Benefits

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.