Neighbourhood Officer

Neighbourhood Officer Required In housing you can make a real difference, the role of Neighbourhood Officer will involve:

• Overseeing tenancy management and estate issues.
• Dealing with Anti Social behaviour from minor reports to serious cases, and actively be involved in multi agency work to resolve issues.
• Dealing with sensitive safeguarding matters
• Carrying our regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch
• Reviewing service charges and depreciation

As Neighbourhood Officer, we need you to have:

• Ability to carry out interviews to discuss sensitive customer issues
• Excellent I.T Skills
• Ability to develop successful professional relationships with partners to achieve positive outcomesWillingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self motivated, able to act with integrity and show drive and enthusiasm
• Current clean driving licence and access to a car

We would be excited if you have:

• Experience working with a Social Housing Provider or similar customer facing role
• Ability to be innovative and look for ways to improve customer experience

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.