Neighbourhood Officer

We are currently recruiting for a Neighbourhood Officer to manage a patch of properties across East Riding of Yorkshire. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

Outline of Key responsibilities for the Neighbourhood Officer

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
• Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.

We are looking for someone who has

• Full UK drivers licence and access to a car as the role is field based
• Experience and knowledge of housing/ lettings or ideally social housing
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
• Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently

In return, we are offering the successful candidate

• Starting salary of £31,166 per annum
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid working - you will manage your week by dividing your time between working in the field and from home
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Flexible arrangements supporting our Smart Working culture.
• Attractive pension schemes - Local Government Pension Scheme (LGPS)
• Employee Benefits - to explore the full range of our award-winning benefits, please review our benefits information

Please note: THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Please ensure you fully answer the questions on the application form.