Neighbourhood Officer (12-month Fixed Term)
Posted 4 days 21 hours ago by Housing Diversity Network
Exciting Career Opportunity at Citizen!
Are you a driven professional seeking to make an impact in Housing?
With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen
Position: 12-month Fixed Term
Location: Coventry
Hours: 37 per week, Monday to Friday, Mobile Working
Manager's Quote: This is a really exciting opportunity to become a Neighbourhoods Officer in Coventry. This is a challenging yet rewarding role, where you can make a difference to communities in Coventry.
Responsibilities- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi- agency work to resolve issues.
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation
- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Current driving licence and access to a car
- Experience working with a Social Housing Provider or similar customer facing role (Desirable)
- Ability to be innovative and look for ways to improve customer experience (Desirable)
- Find out more here: Citizen Benefits
- Annual Leave: 26 days per year plus bank holidays
- Annual leave purchase scheme - option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational sick pay
- Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
Further information: This post is subject to a Basic DBS check (Disclosure and Barring Service).
Closing date: 26th September 2025
Interview date: 1st October 2025
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
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