Neighbourhood Officer - St. Helens

Job Advert Torus are seeking a Neighbourhood Officer to play a key role in delivering high quality housing management services across our communities.

As a Neighbourhood Housing Officer, you will manage a defined patch of homes and act as a central point of contact for customers, delivering all aspects of the tenant and landlord relationship.

Working as an ambassador for Torus, you will build positive relationships with residents, colleagues and external partners to ensure neighbourhoods are clean, safe and well managed, while meeting performance targets and supporting Torus's corporate objectives.

Responsibilities

• Manage a defined property portfolio, delivering effective tenancy and estate management and providing clear advice to tenants and residents.
• Undertake core tenancy management activities, including abandoned properties, unauthorised occupation, tenancy fraud, access issues and changes in household circumstances.
• Carry out visits such as viewings, tenancy audits, inspections, new tenancy visits, starter tenancy reviews and attend evictions where required.
• Use neighbourhood and performance data to identify risk, target resources effectively and protect demand and costs.
• Ensure compliance with all legal, regulatory and insurance obligations relating to the property portfolio.
• Proactively manage anti social behaviour, hate crime and other tenancy breaches, including triaging cases and taking enforcement action where appropriate.
• Manage a caseload focused on tenancy sustainment, assessing needs, reducing risk, maximising income and promoting independent living.
• Work collaboratively with internal teams and external partners, including Income, Safer Estates, Assets, Development and support agencies, escalating cases where necessary.
• Take a proactive approach to neighbourhood management, addressing issues affecting demand, costs and appearance, and supporting estate based improvements and consultation.
• Promote resident engagement and deliver high levels of customer satisfaction through effective case management, communication and ongoing professional development.

Qualifications

• CIH Level 3 qualification (or willingness to work towards it); experience in housing management or delivering services to clients.
• Strong knowledge of housing legislation and a willingness to stay up to date with developments.
• Excellent communication skills, with the confidence to challenge non compliance where necessary.
• Experience of managing ASB and nuisance cases.
• A professional, solutions focused approach with the ability to work at pace.
• Full UK Drivers Licence.