National Account Manager

Our role will support the National Account Management team and liaise internally and externally to manage the smooth supply, service to our national customer base

Our National Account Manager will work closely with all internal functions within the business to ensure the smooth operating performance and achieving the required KPI's and targets for each customer

The position entails direct engagement with the customer and holds responsibility for the accurate, clear, and consistent reporting of information and key performance indicators (KPIs).

Responsibilities also include the development of foundational data and historical insights pertaining to the customer, intended for both internal analysis and external communication.

Key Responsibilities

• Act as a support for the account management team and point of contact for customers
• Support with day to day service and forward planning on supply to ensure the optimum level of service is achieved
• Dealing with all key internal departments - operations, transport, procurement, supply chain & finance
• Track account commercial performance for account management review
• Support in creation of reports on accounts - Internal & External
• Management of product set up, menu change management, forecast sharing for internal departments
• Customer stock management reporting, escalation and action planning

Key Objectives

• Daily reporting and service management
• Resolution of supply challenges both internally and externally
• System maintenance
• Management of product & menu change process
• On boarding of new customers

Key Measurements

• Internal & External reporting to agreed timelines
• Adhering to time lines for new products/menu launches and changes
• Stock level performance
• Service level performance
• Implementation of pricing schedules in line with internal and customer requirements
• Performance of identified initiatives to improve overall business performance

Non Exhaustive Duties

The above list of duties are non-exhaustive, and this role may be required to perform additional tasks as necessary to meet the needs of the department and the Company.

Compensation: To be discussed