National Account Customer Care Executive

Location

Primary Location: Winsford, United Kingdom

Company

Essential Cuisine Ltd, part of Solina Group, is one of the UK's leading manufacturers and suppliers of stocks, sauces and gravies to the foodservice and food manufacturing sectors.

Role Overview

We are looking to appoint a National Account Customer Care Executive in Winsford, Cheshire. In this role, you will make outbound phone calls to chefs, creating new sales opportunities by introducing our product ranges and demonstrating how our solutions can support them in their busy kitchens. Alongside driving sales, you will build and maintain strong, long term customer relationships.

Responsibilities

• Daily outbound sales calls to existing and prospective customers (chefs)
• Focused campaign calling
• Work closely with a Business Development Manager providing support
• General administration tasks including updating of CRM database and Microsoft Office work

Qualifications & Experience

• Customer service experience
• Excellent communication skills with a polite and confident telephone manner
• Experience using a CRM system and Microsoft Office
• Experience in the food industry is an advantage but full training will be given; a passion for food is essential
• Maths and English GCSE grade C or above
• Minimum 1 year experience in customer service and a GCSE or equivalent (required)

Job Details

Job Type: Full time or part time (Permanent)

Additional pay: Bonus scheme

Benefits include: Company pension, Cycle to work scheme, Employee discount, Free parking

Relocation: This is a Winsford, Cheshire office based role; applicants must be within commuting distance of Winsford.

DEI Commitment

We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment.

Please send a covering letter with your detailed CV.