Multichannel Customer Service Advisor

Blackburn with Darwen Council is seeking people-focused individuals to join its Customer Service team. The role involves handling enquiries across digital, voice, and face-to-face channels within a busy contact centre and reception settings.

Training and cross-department support are provided to succeed in either permanent or fixed-term contracts. Ideal candidates will be empathetic, tech-savvy, quick learners and adaptable to changing daily challenges, with a strong commitment to delivering