Multi-Site General Manager

Overview

A fast-growing fitness and lifestyle company with multiple premium London clubs is looking for an ambitious, hands-on Multi-Site General Manager to act as the senior operational lead across all locations. This is a true club manager role across several sites, combining leadership, commercial accountability, and day-to-day operational oversight.

The successful candidate will ensure every club delivers exceptional member experiences, operational excellence, and a vibrant, community-focused culture. This is a unique opportunity for a commercially minded, entrepreneurial leader to shape the service, energy, and growth of multiple world-class fitness and lifestyle destinations.

The Role

Salary: £50,000 - £60,000

Working Hours: 40 hours p/w (minimum)

Reports to:
Operations Director

Responsibilities

Leadership & Culture

• Serve as General Manager across all clubs, leading and coaching the team.
• Inspire everyone to deliver world-class guest experiences, maintaining high standards across every site.
• Create a culture of service excellence, community, and accountability that reflects premium hospitality and lifestyle values.
• Be hands-on and visible across all locations, setting standards and demonstrating leadership through action.

Guest Experience & Service Standards

• Ensure every touchpoint of the member journey, from arrival and check-in to classes, wellness, dining, and social areas, delivers premium, consistent experiences.
• Embed luxury hospitality practices such as personalised recognition, anticipatory service, and attention to detail.
• Champion member engagement by fostering inclusive, vibrant, and aspirational spaces at each club.

Operational Excellence

• Oversee day-to-day operations across all sites, ensuring seamless delivery of fitness, wellness, F&B, and lifestyle programming.
• Implement scalable operational systems and best practices while maintaining a bespoke, high-quality experience.
• Ensure compliance with health, safety, and operational standards, maintaining high-quality service without compromise.

Commercial & Brand Performance

• Take ownership of multi-site P&L, budgets, and cost control, ensuring profitability while delivering premium value.
• Drive membership growth and retention through innovative programming, service excellence, and lifestyle experiences.
• Act as a brand guardian, ensuring all clubs consistently reflect the company's premium positioning while meeting local community needs.

Events, Lifestyle & Partnerships

• Support the planning and execution of high-end social events, tournaments, and private functions.
• Partner with premium brands, coaches, and wellness providers to create unique experiences that enhance the clubs' reputation.
• Oversee F&B operations to align with expectations of a modern, premium hospitality environment.

Facilities & Environment

• Maintain world-class standards across all club facilities, including courts, lounges, bars, and wellness spaces.
• Manage preventative maintenance, operational workflows, and continuous quality improvements across all sites.
• Ensure each location delivers a luxurious yet social environment, consistent with the company's lifestyle-focused ethos.

The Person

• 3-5+ years' experience in multi-site leadership within fitness, hospitality, leisure, or lifestyle brands.
• Proven commercial and operational expertise, including P&L management, budgeting, and growth delivery.
• Inspirational, hands-on leader with excellent communication, coaching, and people management skills.
• Entrepreneurial, proactive, and motivated by building culture and scaling operations.
• Passionate about lifestyle-led fitness, wellness, and community building through sport.
• Flexible availability, including evenings, weekends, and event days.
• First Aid certification and knowledge of health and safety standards within a fitness facility.

This is more than a management role; it's an opportunity to own the operational success, culture, and growth of multiple premium clubs. The successful candidate will be central to shaping vibrant communities, leading talented teams, and delivering a world-class fitness and lifestyle experience across London.