MS Teams Service Engineer

Join us as a MS Teams Service Engineer, supporting and enhancing our collaboration technology services.

In this role, you'll support Microsoft Teams, Copilot, and SharePoint. You'll help maintain reliable systems and resolve issues to reduce disruption. You'll provide daily support for Microsoft Teams, ensuring a consistent and dependable experience for all users.

You'll also help improve services to make tools easier to use and more accessible. You'll build and automate processes using PowerShell and other technologies. You'll work closely with colleagues to deliver inclusive communication solutions that meet diverse needs.

To be successful as a MS Teams Service Engineer, you should have experience with and preferred skills in:

• Experience supporting Microsoft Teams in an operational role, including monitoring systems, resolving technical issues with minimal disruption, and providing daily user support.
• Knowledge of SharePoint and how it integrates with Microsoft Teams and other collaboration tools, along with MS-700 certification.
• Experience using PowerShell and writing scripts.

Some other highly valued skills may include:

• Experience working with Microsoft Teams in a technical engineering role.
• Experience with Microsoft Copilot in a business or technical context.
• Experience in financial services or other regulated industries, and compliance needs.
• MS-721 certification.

This role will be based in Knutsford.

Purpose of the role

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.