Motorcycle Accessories Advisor

Vines of Guildford Motorrad is looking for aMotorcycle Accessories Advisor.

Your role

At Vines BMW Motorrad, we're driven by one mission: to inspire each other to delight our customers. If you're passionate about motorcycles, great with people, and thrive in a fast-paced retail environment, this is your chance to become part of an exceptional team. As our Motorrad Accessories Advisor, you'll play a key role across our Parts, Service and Sales departments-helping customers enhance their riding experience while supporting a premium brand. You'll deliver outstanding service, maximise accessory and rider-equipment sales, and help maintain the high standards our customers expect from BMW Motorrad.

Hours:42 hours per week. Tuesday to Friday 8am to 6pm and Saturday 9am to 4pm

Key Responsibilities

• Creating confidence and delighting customers with exceptional service
• Maintaining visual standards across showrooms, service, and parts displays
• Promoting and managing ageing stock to reduce obsolescence
• Maximising sales of parts, accessories, rider equipment and value-added products
• Creating high-quality listings for our ecommerce platform and managing online enquiries
• Handling customer queries, identifying correct parts, and converting enquiries into sales
• Liaising with Sales Executives to support customer accessory and equipment needs
• Identifying marketing opportunities and supporting promotional activities
• Ensuring accurate stock control, documentation and payment security
• Supporting events, promotions, and off-site activities to drive incremental sales
• Maintaining excellent housekeeping and health & safety standards

Your profile Skills & Experience

• Strong communicator - in person, on the phone and in writing
• Good mechanical or electrical awareness of motorcycles
• Confidence with IT systems and ecommerce platforms

Personal Qualities

• Customer-focused with exceptional service skills
• Persuasive, proactive, and self-motivated
• Creative thinker with strong problem-solving ability
• Curious, enthusiastic and driven
• A great listener with a positive, team-oriented attitude

Rewards

• Awesome Team:Work with friendly, passionate people who love what they do.
• Great Perks:Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided:Don't worry if you're new to this; we'll give you all the training you need to succeed!
• 24 Days Holiday:Plus bank holidays, increasing to 29 days with service.
• Staff Purchase Scheme:Discounts on cars and motorbikes.
• Health Plan:Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays:Buy and sell holiday days.
• Growth Opportunities:Job shadowing scheme and career planning/ pathways.
• Extra Perks:High street discount vouchers, sabbatical leave, long service awards, and much more!

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