Motor Claims Handler - Repair Management

MPL Colchester

Motor Claims

Full time

Permanent

At MPL Claims, we're passionate about making the claims process smoother, smarter, and more customer friendly.

We're a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

As a Claims Handler in the DMU team you will be organised and methodical. You will be tasked with organising vehicle repairs and hire vehicles for policyholders and third parties following a road traffic accident.

• Work with various stakeholders such as policyholders, insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of the claimant's claim.
• Take responsibility for a caseload of claims, organising the relevant services for each claim, updating the customer every step of the journey.
• Manage costs and expectations from clients and customers around hire, repair timescales and total loss claims.
• Organise invoices received from the repair and hire providers, ensuring they are accurate and submitting for payment/approval.
• Inbox management, responding to enquiries from cover holders, clients, and brokers.
• Work as part of a team to ensure that the customer is kept informed every step of the way.

• Experience in motor claims handling, insurance, or vehicle repair coordination desired.
• Experience handling high-volume calls is essential.
• Strong organisational and time-management skills, with the ability to manage multiple cases simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• A proactive and problem-solving mindset with strong attention to detail.
• Competence in using MS Office and claims management systems.
• A commitment to delivering outstanding customer service.

Full-time, Permanent, 35 hours a week.

Office-based, Colchester CO1 1TG