Monitoring Center Operator

Monitoring Center Operator vacancy for our Zürich based client in the financial sector.

Your tasks:

• Working in an operational model: 24×7 shift operation
• Continuous monitoring of events and alerts across infrastructure, applications, and services
• Verification and validation of events, including identification of false positives and duplicates and classification, prioritization, and correlation of events based on predefined criteria
• Efficient handling of incidents by applying documented solutions or workarounds for known errors along with intervention in ongoing processing during exceptional system situations
• Monitoring processing and failure logs together with the execution of documented operating procedures, runbooks, and escalation guidelines
• Escalation and notification of on-call personnel and support teams as well as the coordination and moderation of support and incident bridge calls with technical experts
• Accurate and timely documentation of all activities, actions taken, escalations, and outcomes

Your experience/knowledge:

• 1+ year of proven experience in 24×7 monitoring, NOC, or IT operations environment
• Ability to work strictly in accordance with documented procedures and instructions
• Practical experience with BMC Helix ITSM
• Language skills: English, German both fluent verbally and written

Your soft skills:

• Excellent comprehension skills with attention to detail
• A high degree of self-organisation and time management
• Analytical and solution-orientated thinking

Location:Zürich, Switzerland

Work setting:On-site

Sector:Finance

Start:03/2026

Duration:12 months

Workload:100%

Ref.Nr.:BH 23903

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.