Money Advice Team Leader

Overview

About The Role

Working Hours: 35 Hours Per Week (This is a hybrid role; however, due to the nature of the position as a front-line service, the postholder will be expected to attend the office on most working days.)

Contract Type: Full-Time, Permanent

Closing Date: 23 September 2025 Closing time: 11.59pm

Interview Method: Face to Face

DBS/Pre-employment checks: This post is subject to DBS clearance. Appointable candidates will be required to apply for an Enhanced DBS check in accordance with policy. See policy details as applicable.

Responsibilities

• Lead and develop the Money Advice Team, recognising and rewarding good performance.
• Deliver a high-quality Money Advice Service of benefits and debt advice, ensuring effective transfer of knowledge, information and best practice.
• Lead and motivate a diverse team to achieve high performance and continuous improvement.
• Provide expert advice and guidance to residents, including in sensitive and complex situations.
• Carry a small caseload, complete detailed case reviews, meeting standard requirements for welfare rights work and debt casework.
• Performance manage the work of individuals and the team, monitor, review and evaluate service delivery, and take action to meet objectives.
• Use data and performance metrics to drive service delivery and accountability.
• Contribute to strategic planning and service development aligned with Manchester's housing vision.

About the Candidate

Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Do you have the leadership and communication skills to drive performance and inspire a team? If so, we want to hear from you.

Manchester City Council's Money Advice Team is a vital frontline service within our wider Housing Services. We manage over 12,500 properties across the city and are on an ambitious journey to deliver the highest standards of customer care and service delivery. Our work is guided by A Place Called Home-Manchester's vision for social housing (), which puts residents at the heart of everything we do.

How to Discuss / Contact

For an informal discussion, please contact the hiring manager Tracy Langton at -5886 and to arrange a convenient time to discuss the role.

About Us

We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives.

Our vision, Our Manchester, guides everything we do and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We value differences and treat each other fairly
• We own it and are not afraid to try new things
• We're proud and passionate about Manchester

Benefits

• Generous holiday allowance: Up to 26 days annual leave plus bank holidays, increasing to 31 days after five years; option to purchase up to two additional weeks.
• A buzzing pension: Enrolment in local government pension scheme with life cover of three-times salary.
• Enhanced parental and carers leave: Enhanced family leave options to support life events.
• Brilliant perks: Discounts via MCR+ and other benefits (phones, cycle to work, flu jabs, eye tests, etc.).
• Learn and grow: Learning opportunities, onboarding, workshops, training, apprenticeships, and qualifications.
• A Good Employment Charter member: Secure, flexible work, pay reviews, union recognition, and wellbeing support.
• Volunteering leave: Up to 3 days pro-rated paid volunteering leave.

Inclusive Recruitment

We welcome applications from all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview adjustments available on request to demonstrate suitability.
• Accessible formats: ReciteMe tool and accessible career site features.

Pre-Employment Checks & Right to Work

In line with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement. Visa sponsorship is not offered for this role.

Pre-Employment Checks Details

• Proof of Right to Work
• References
• Proof of Qualifications
• DBS Check (as applicable)
• Proof of Manchester Residency (where required)
• Police Vetting (where required)
• BPSS Clearance (where required)
• Driving Licence (if the role requires driving)

Other Information

We are committed to accessibility and will provide reasonable adjustments or redesign duties if needed to perform role tasks. Read the attached role profile for more information. For more information or adjustments, email .

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