Money Advice Caseworker

Providing free, independent, confidential and impartial advice

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Money Advice Caseworker - Equitable Debt Advice Project

Salary: NJC Salary Scale SO1 - £37,389 to £39,258 per annum

Full-time: 35 hours per week

Term: Permanent

We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark.

The Equitable Debt Advice Project is an innovative new multi-year project funded by Impact on Urban Health.

This role will provide in-depth debt advice casework and wrap around support for vulnerable local people, with the aim that it will lead to better and more sustainable outcomes. The intensive nature of the casework support provided will be reflected in the targets.

The project aims to target predominantly black and minority ethnic people who are in debt through developing partnerships with local groups and community organisations who serve these communities in Southwark.

You will have:

• Recent and ongoing paid or voluntary experience of managing your own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Monday 23 June 2025

Interviews will take place on Thursday 26 June 2025

For further information and an application pack please visit out website via the apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.