Mobile Phone Repair Technician - Central London

Mobile Phone Repair Technician

Location: Central London

Overview

At iSmash we rescue customers from the panic of shattered screens, dead batteries, charging issues and much more. We connect with customers on a personal level, put them at ease, and provide fast, reliable repairs that get them back online quickly.

iSmash is part of Assurant, Inc., a Fortune 300 company and global leader supporting over 300 million consumers worldwide.

Responsibilities

• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using technical judgment.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Qualifications

• Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• Genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast paced retail environment.

Helpful Skills/Experience

• Previous experience in a retail or customer facing environment.
• Experience recommending products or upselling accessories.
• Willingness to learn and develop new repair techniques.
• Proactive attitude and ability to work both independently and as part of a team.

Benefits

£27,109.31 - £27,325.83 basic salary plus commission.

Personalised career development and ongoing training opportunities.

Company pension and increasing holiday allowance with service (21 days' holiday plus 8 bank holidays).

Opportunity for relocation support where applicable.

A supportive, fun culture with recognition and annual awards.

Equal Employment Opportunity Statement

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.