Minor Works Manager

Minor Works Manager - Gravesend

FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Minor Works Engineer to Lead a team of Minor Works Engineer.

Responsibilities

• To manage the FAFS Minor Works Dept and its staff, maintaining high standards and creating a teamwork ethic.
• Create and maintain good working relationships with regional/desk service managers, desk operators, and salespersons.
• Manage quotations, order processing, equipment procurement, labour scheduling, certification and invoicing of all minor works, including low-value installs/repairs/modifications, defects/remedial works, critical failures, and investigations for alarms/systems works for service contracted customers.
• To provide reports as required, including backlog reports and input for the monthly board report with accurate data and forecasts.
• To manage all minor department systems/alarms invoicing to achieve the forecasted number at the end of each month.
• To promptly review Calls and fast-tracked response requests for all minor works and ensure first-class onboarding and processing of new orders.
• To work closely with customers, providing an exceptional level of customer service from initial contact through to completion.
• Manage engineers to ensure technical and industry competence, and ensure a proficient labour force to deliver workbank to meet customers' expectations.

What will your role look like?

• Provide a high level of services to customers and strive to exceed customer expectations.
• Manage the service sales / DRS team to ensure quality defect reports and quotations are issued in line with our KPI's
• Provide first-class service to customers to retain business and create a platform to develop, build and expand business.
• Review workbank and ensure prompt delivery.
• Review quote bank and ensure prompt response.
• Ensure the Cash database is kept accurate for all quotations and calls to manage the minor works dept.
• Allocate engineers to complete minor works in an efficient manner.
• Effectively communicate with our customers to ensure a good understanding of our engineers' proposed works, attendance date as well as proposed completion.
• Follow up engineer's work attendance, ensuring work is completed, and provide paperwork to the customer, including an invoice.
• Ensure that all new orders receive prompt onboarding information in terms of health and safety information, scheduling updates, equipment procurement and compliance certification
• Ensure all critical failures are verbally reported by engineers and actioned the same day.
• All documentation being completed and reaching the required destinations within the agreed time limits.
• Taking care that the responsible person is satisfied with the service they receive.
• Ensure MBR information is provided promptly on the 2nd week of each calendar month.

Who We're Looking For

• Able to work independently.
• To run a team of admin staff and ensure proactive response to resolving problems.
• Able to plan, implement and complete activities without assistance.
• Deal with customers, end-users, construction personnel and in-house staff in a professional manner.
• Good verbal and written communication
• skills required to Invoice.
• To operate business procedures within the framework of BN EN ISO 9001:2000
• Strong knowledge of Microsoft Office.