Middleware Platform ITSM Lead

Middleware Platform ITSM Lead
Location: London. Hybrid, 1-2 days per week in office.
Duration: 31/12/2025
MUST BE PAYE THROUGH UMBRELLA

We are heading up a recruitment drive for a global consultancy that require a Middleware Platform ITSM Lead to join them on a major government project that's based in London once or twice a week.

Requirement of a service delivery infrastructure lead, who will be responsible for working with our managed service partner to deliver the following important responsibilities.

These are my high-level thoughts and not limited to just these activities:
MW/DB estate is patched timely and kept current always
Plans to remediate EOL timely
Vulnerability remediation - Critical/Zero day included
Ensure MW and DB platforms are built as per QBE standards
Projects related to the platforms are delivered on time and within budget
Hold managed service provider accountable for their deliveries and ensure that the deliveries are as per the SLAs
Maintains the security, confidentiality, and integrity of platforms through compliance and within the security framework designed with in QBE
Provide leadership to the engineering team
Manage a performance-based culture and work collaboratively with the managed service partner whilst ensuring that the service provide is held accountable for their deliveries
Coach and mentor the team where required
Provide technical guidance to the team on the platforms as required
Find opportunities to improve even if the activity is small
Look at opportunities to automate the processes
Has Service focus and problem-solving capability
Strong verbal and written communication capability
Develop and maintain relationship with various other QBE teams such as security, Application teams, architecture team, technical assurance team etc

Platforms -
Middleware - Timcat, Weblogic, Wildfly, WebSphere, DBs - SQL Server, Cosmos DB, Oracle
Loadbalancer - Citrix Netscaler
Secure file transfer capability - Globalscape