Microsoft Account Manager

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you'll have the opportunity to grow, explore new possibilities, and build a career that's uniquely yours, while helping shape what's next in technology.

The role

As Account Manager for Ireland, you will drive revenue and gross-profit growth across a portfolio of existing and new Irish customers. You'll build strategic relationships, grow share of wallet and find new revenue streams across our software, cloud, solutions and services portfolio.

Microsoft is at the heart of this role. You'll help customers get more value from their Microsoft investment, from licensing and Enterprise Agreements to Azure, Microsoft 365, Copilot and security. You'll also sell SoftwareOne services alongside the licence to create longer-term, higher-value engagements. Working with C-suite, IT, procurement and finance stakeholders, you'll position SoftwareOne as a long-term strategic technology partner rather than a transactional supplier. You'll own the full customer commercial lifecycle, from account planning and demand creation through to negotiation, close, renewal and expansion.

Success is measured by revenue and gross-profit growth, services attach and bookings, retention and renewal, share-of-wallet expansion, pipeline conversion and strategic new-logo wins.

Location and Travel

You'll travel to our Cork site twice a month, or as required. You'll also visit customer sites across Ireland and occasionally travel to the UK.

Key Responsibilities

• Account ownership and growth: Own and grow a portfolio of Irish customers and be accountable for revenue, gross profit and retention. Build strategic account plans that cover stakeholders, competitive position and whitespace, and grow share of wallet through cross-sell, upsell and expansion into new business units and use cases.
• Microsoft and services: Lead Microsoft commercial engagements, including EA, CSP and MCA renewals, true-ups, licence optimisation and growth in cloud usage. Attach SoftwareOne services such as advisory, cloud migration, FinOps, managed services, SAM and AI adoption to every relevant licensing conversation.
• Relationships: Build multi-level relationships with senior decision-makers and influencers. Partner with the Microsoft Ireland field team to co-sell, access funding programmes and align on customer strategy.
• Pipeline and new business: Maintain a high-quality pipeline to consistently hit revenue, gross-profit and services targets. Win select strategic new logos through networking, referrals, Microsoft relationships and targeted prospecting. Keep CRM data, account plans and forecasts accurate and up to date.
• Coordination and market insight: Bring together internal sales, presales, technical, delivery and partner resources so each customer gets one clear account strategy. Stay current on the Irish market, competitors and Microsoft roadmap changes, and use those insights to grow accounts.

What we need to see from you

• A proven track record in technology account management or sales, ideally within a Microsoft partner, reseller, Licensing Solution Provider or Microsoft itself.
• Strong Microsoft knowledge, including licensing models (EA, CSP, MCA), the Microsoft cloud portfolio (Azure, Microsoft 365, Dynamics 365, security, Copilot) and Microsoft partner and incentive programmes. Relevant Microsoft certifications are an advantage.
• Demonstrable experience of services selling, including scoping, positioning and closing professional and managed services engagements and building services pipeline alongside product revenue.
• A successful history of managing and growing strategic customer relationships, increasing revenue and gross profit through account development, whitespace identification, cross-sell, upsell and the creation of new revenue streams.
• Knowledge of the Irish technology market and an established network of customer and partner relationships in Ireland is highly desirable.
• Highly effective at developing broad, senior and durable customer relationships, building credibility from operational stakeholders through to executive decision-makers.
• Able to independently build and execute strategic account and growth plans, identifying customer priorities, whitespace, competitive threats, relationship gaps and opportunities for expansion.

Job Function

Sales