Meter Reading Team Leader

We are looking for an experienced leader to work15 hours per week across Monday and Wednesday each week, supporting, motivating and inspiring our Taunton based meter reading team.

What you'll do

You will work alongside the existing Team Leader in a job share arrangement in managing a hardworking and friendly field-based teamof up to 12 meterreadersworkingpredominantly within the Taunton area. Yourmain basewillbeour Galmington depot in Taunton. Yourteamareresponsiblefor obtaining andverifyingwatermeterreadings forourBristolWaterand WessexWatercustomersas well as commercialwaterretailers.

A strong customer focus is essential to ensure that we 'WOW'ourclients andcustomersalike.Withgreat attention to detail andmeticulousplanning, youwillensureyourteamare engaged, developed andsupportedto achieve theirproductivityexpectationsand deliver forourcustomers.

We areincrediblyproud of the family friendlyenvironmentwe have built at Pelican and we know how important a work/life balance is forourpeople.

Please note interviews will be held on Tuesday 24th March 2026.

What you'll need

The ideal candidatewillbe passionate aboutpeople!Ifyou are ready to embraceourcoaching culture and can inspire, engage and developpeopletoworkto be thebestversion of themselves, this is the role for you!

Leadingateamofmeterreadersworkingin avarietyof locations, excellent personal andcommunicationskills are essential. We are looking for someone who has an eye for detail and a true passion to refine processes and gainefficienciesto improve service levels forourcustomers. Youwillalso thrive on bringing fresh ideas and different perspectives to the table.

Weworktowards a clear set of targets, and youwillsupportyourteamto achieve them. Experienceworkingwithin atarget-drivenenvironmentand a track record of excellentorganisationalskills are essential, as is demonstrable experience in performance management and coaching.

Ifyou can bring the above, we'll ensure you aresupportedthroughoutyourcareerwithenrolment onourin-housemanagementdevelopmentprogram and regular coaching.

We'll also ensureyourrole stays varied andstimulatingby providingopportunitiesto get involved in upcoming projects and any ofourfantasticpeopleinitiatives.

A knowledge of the Taunton area would also be beneficial.

What you'll receive

We offer a wealth of both financial andnon-financialbenefits,including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pensioncontribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding yourfirst 3 years of service
• Performance related bonus of up to 10%
• Optimise Health Plan supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits includingelectric vehicle and cycle2work schemes
• A range of family friendly policiesincludingenhancedmaternityandpaternityleave
• Paidcommunityday
• Cashback and discounts from over 3,000 retailers

Who we are

Pelican is a multipleaward-winningcompany based in Nailsea just south of Bristol providing customer services for clientsincludingWessexWaterand BristolWater. Frommeterreading and billing to collections and customersupport.

We pride ourselves on the fact that bothourcustomersandourpeopleare at the heart of everythingwe do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year andhave recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusiveand engaging place towork.OurannualPeoplePromises are based directly on feedback fromourteammembers.Ourcommittees andworkinggroupsincludingHealth and Wellbeing, Mental Health First Aiders,Meet4menopause, LGBTQ+ alliance, Carers Network andourWorkingParents group are allpopulatedbyourownpeople.

We have signed the ArmedForcesCovenant and are aDisabilityConfidentCommittedemployer. Please let us knowifyou need anyadditionalsupportor help to assist you inyourapplication.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide uswithright toworkin the UKdocumentationand,regretfully, we are not able to offer sponsorship at this time.

We are popular and we may closeouradvert sooner than it says. We recommend you apply straight away so you don't miss theopportunity to join us!