Merkur Slots Team Member - Part Time - Huntingdon

Position Details

Team Member - Part Time - Huntingdon

Hours per week: 20

Pay rate: £12.84 - £13.84 per hour. Night rate (23 00): £13.84 per hour.

About the Company

MERKUR Slots is part of MERKUR Casino UK Ltd, which is part of the MERKUR Group (formerly the Gauselmann Group). The group operates internationally with a strong presence in Germany and many other countries, including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd runs over 230 adult gaming centres and high street bingo venues in the UK, along with several casinos under the MERKUR Casino brand.

About You

We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first class service.

Requirements:

• Excellent communication and people skills.
• Passion for providing first class service.
• Flexibility and ability to work on a rota basis that includes weekends and bank holidays.
• Ability to work on your own initiative and as part of a team.
• Experience working in a retail, hospitality or gambling environment.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be provided.

Benefits

• 28 days holiday (including bank holidays).
• Quarterly bonus scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high street retailers and restaurants through our benefits portal.
• Employee assistance programme.

Duties

• Ensure that venue housekeeping is always of the highest possible standard through regular cleaning of gaming equipment, floors, walls, and other surfaces.
• Provide service rounds and refreshments in line with brand guidelines.
• Monitor the actions and behaviour of customers, noting any suspicious or disruptive behaviour that may affect the smooth operation of the venue.
• Assist with any administration required to 100% accuracy.
• Help ensure that promotions run smoothly and are successful.
• Deliver customer service in line with company standards and achieve "customer satisfaction".
• Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• Interact with customers during your shift and intervene as appropriate; log such interactions in accordance with policies.
• Maintain a high standard of personal presentation and ensure the brand dress code is always adhered to while on duty.
• Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Equal Opportunity Statement

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.