Mental Health Support Worker

Join Our Team as a Mental Health Support Worker

Location: Albany House, Stratford Upon Avon

Are you passionate about making a real difference in people's lives? We're looking for an experienced and caring Mental Health Recovery Worker to join our dedicated team at Albany House - a CQC Registered home supporting people with severe and enduring mental health challenges.

About Albany House

Albany House is a small, CQC registered service that supports up to eight people living with severe and enduring mental illness. We provide a warm, recovery focused environment where individuals can build confidence, develop daily living skills, manage their finances, and work towards goals like education, training or employment. Our aim is simple: to help each person move forward at their own pace and live a more independent, fulfilling life.

Responsibilities

In this role, you will support individuals on their recovery journey, helping them build skills, confidence and independence. Your work will include:

• Providing one to one key worker support and building positive, professional relationships
• Carrying out assessments and developing personalised support and safety plans
• Encouraging people to manage their mental and physical wellbeing
• Supporting individuals with daily living skills and accessing community services
• Liaising with mental health agencies, professionals and community groups
• Contributing to safeguarding and promoting a safe, supportive environment
• Keeping accurate records, monitoring progress and sharing information with the team
• Helping improve the service by offering feedback and supporting colleagues

Qualifications

• Experience supporting people with mental illness or in a social care setting (paid or voluntary)
• Great listening skills, empathy, patience, and kindness
• Ability to work with digital systems (Microsoft applications, email, internet)
• A commitment to our values and willingness to learn

Benefits

• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle to work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.

Diversity, Equity, Inclusion

Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we're working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background- regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti racist organisation

We have an ambition of become a truly anti racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti racist statement. We have designed a multi year anti racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti racist organisation.