Membership Support Team Leader
Posted 9 days 19 hours ago by David Lloyd Clubs Ltd
£33,000 Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team! As a Member Support Team Leader you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members. You will resolve high level escalated member queriesby monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's. Please be aware shifts may vary - morning, evening & weekend working will be required. Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrivesphysically and mentally.
Our perks- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
- Exceptional customer service skills
- Highly developed leadership qualities
- Organisational skills & commercial acumen
- Ability to use an empathic & reasonable approach to member queries
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Heston With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.